Management Fee:
Making a reservation requires a down payment, usually done by credit card. For complete
cancellations of an entire travel program planned, booked and charged by Compass Tours Incoming /Unique Germany we charge a management fee of EUR 50,- per person (including children). Other than that, refunds of prepaid reservations will be made with regard to the following cancellation deadlines:

Airport/Train station transfers:
– Cancellation is free of charge until 15 days prior to service date
– From 14 days until 8 days prior to service date 50 % cancellation costs do occur
– From 7 days prior to service date or no show 100 % cancellation costs do occur

Private City Tours/ Excursions
Vehicles for Private City Tours or excursions:
– Cancellation is free of charge until 15 days prior to service date
– From 14 days until 8 days prior to service date 50 % cancellation costs do occur
– From 7 days prior to service date or no show 100 % cancellation costs do occur

Guides for Private City Tours or excursions:
– Until 29 days prior to service date cancellation is free of charge
– From 28 days prior to service date until day of arrival or No-Show 100 % cancellation costs dooccur

Shared Tours:
– Cancellation is free of charge until 15 days prior to service date
– From 14 days until 8 days prior to service date 50 % cancellation costs do occur
– From 7 days prior to service date or no show 100 % cancellation costs do occur

Entrance fees and tickets:
– Once entrance fees or tickets are being confirmed and firmly booked, they cannot be
cancelled free of charge anymore. 100 % cancellation costs will occur.
Train tickets:
– The flexi train ticket can be cancelled free of charge until 8 days before the service date.
– From 7 days onwards a 100 % cancellation fee will apply

Hotels:
– Depends on the cancellation condition of the hotel. Please ask us to get their conditions.

Should for any services any special conditions apply, we will let you know. We will of course
always try to negotiate lower cancellation fees if possible, but this cannot be guaranteed.