How We Work with Travel Advisors

Unique Germany sells nothing to the public. Every programme we run reaches its guests through a travel advisor, and this page sets out the mechanics of that relationship — how we quote, whose name is on the documents, who owns the client, and what happens between your first email and your clients’ arrival.

Net rates — or commission, if you prefer

Our default is a net quote: one figure per service or per programme, yours to mark up, never seen by your client. There are no rate tables to decode and no published prices your client can compare against — the margin is yours to set. If your agency works on commission instead, say so with the enquiry and we quote gross; the important part is deciding before the documents are built, not after.

What a quote separates is fees from disbursements: our planning and operation on one line, pass-through items such as entrance tickets, parking, tolls or a driver’s overnight on their own lines — so you can always see what is our charge and what is a cost we are forwarding.

White label, properly done

Itineraries, day sheets and driver instructions can carry your branding and no mention of us. Tell us at quote stage — not after the documents are built — and everything your client holds in their hands comes from you. On the ground your clients meet a guide and a chauffeur who know the programme; they do not meet a second brand.

Your client stays your client

We do not market to your clients during or after the trip. No newsletter follows them home, no anniversary email arrives a year later. If a guest contacts us directly — and after a good trip some try — we route the enquiry back to you. The relationship is the asset you bring to the table, and the arrangement only works if it stays intact.

From enquiry to confirmed programme

Send the dates, the party and what your clients care about. What comes back is not a brochure but an itinerary you can put in front of them, priced net. The person who builds it is the person who prices it, briefs the guides and chauffeurs, and stays reachable while your clients are on the ground — there is no handover from a sales desk to an operations desk. Days can be swapped, shortened or rebuilt until the shape fits; every programme is a starting point, not a package.

Deposits, balance dates and the cancellation scale are governed by our general business terms. Where a local provider requires its own guarantee or deposit — some hotels and venues do — we tell you in advance rather than folding it silently into a price.

Lead times, honestly

We do not publish response promises we cannot verify, so here is the honest version: the constraint is rarely us, it is Germany. Advent, Oktoberfest and the spring fair weeks book out months ahead. Timed castle entries — Neuschwanstein above all — sell out weeks ahead and decide the shape of the whole day. Licensed guides in the cities that examine their own guides are scarcer than cars and should be secured early. A transfer, by contrast, can often be arranged at short notice. The earlier we hold the scarce pieces, the more freedom the rest of the itinerary keeps.

What we claim, and what we do not

We are a Virtuoso Preferred Supplier and have been since 4 September 2013 — the listing is verifiable in Virtuoso’s own supplier directory. Beyond that, we would rather show you how we work than list memberships: send one enquiry and judge the reply.